AI Features (Margot)
====================

Rexpondo integrates with the **Margot** AI platform (provided by E-Time) to offer
agents a set of artificial-intelligence assisted features directly inside the
ticket workflow:

- **AI Summary** – on-demand, language-aware summary of the whole ticket
  conversation.
- **Chat with ticket** – a Chatbot widget embedded into the agent
  interface, with full ticket context.
- **AI Answer Suggestion** – generation of a reply draft inside the
  *AgentTicketCompose* screen.
- **AI Categorization** – automatic move of newly created tickets into the
  queue suggested by the model.
- **FAQ Ingestion** – event-driven push of FAQ items and attachments into the
  Margot knowledge base, so they can be used as RAG source by the other
  features.

.. note::

   In order to use these features a valid Margot subscription is required.
   Contact E-Time to purchase and activate the integration before enabling
   any of the features described below.


.. toctree::
   :maxdepth: 2
   :caption: Contents

   ai-features/ai-chat
   ai-features/ai-summary
   ai-features/ai-answer-suggestion
   ai-features/ai-categorization
   ai-features/faq-ingestion