AI Answer Suggestion
====================

The *AI Answer Suggestion* feature adds an answer suggestion field to the
ticket reply form **AgentTicketCompose** that generates a draft reply for
the current ticket using the AI model. The agent can review, edit and then
send the draft exactly like a manually written answer.

.. figure:: images/ai-answer-suggestion.png

Custom instructions can be entered in the *Add Additional Information* text
field to guide and personalise the response generated by the AI model.
The generated response will be automatically inserted into the reply text field
of the form, so that the agent can review and edit it before sending.

Enable the Feature
------------------

1. Contact E-Time to purchase and activate the AI integration for your
   subscription.
2. Set ``Frontend::Margot::AnswerSuggestion::Enable`` to *enabled*.
3. Deploy the System Configuration.


Settings Reference
------------------

.. list-table::
   :header-rows: 1
   :widths: 35 15 50

   * - SysConfig key
     - Default
     - Description
   * - ``Frontend::Margot::AnswerSuggestion::Enable``
     - 0
     - Master switch for the answer-suggestion button in
       ``AgentTicketCompose``.