Chat with Ticket
================

The *Chat with Ticket* feature embeds the **Chatbot** widget directly
in the agent interface. The widget is available exclusively in the
**AgentTicketZoom** view and refers to the ticket currently being inspected.
The widget is rendered client-side and connects to
the AI platform and exposes the current ticket
context (subject, articles, customer information).

.. figure:: images/ai-chatbot-button.png

Clicking the button in the bottom-right corner of the **AgentTicketZoom** view
will open the Chatbot panel.

Enable the Feature
------------------

1. Contact E-Time to purchase and activate the AI integration for your
   subscription.
2. Set ``Frontend::Margot::Chat::Enable`` to *enabled*.
3. Deploy the System Configuration and reload the agent interface.


Settings Reference
------------------

.. list-table::
   :header-rows: 1
   :widths: 35 15 50

   * - SysConfig key
     - Default
     - Description
   * - ``Frontend::Margot::Chat::Enable``
     - 0
     - Master switch for the Chatbot widget in the agent interface.