Queue View
==========

Use this screen to view tickets in specific queues. The *Queue View* screen is available in the *Queue View* menu item of the *Tickets* menu.

This screen has three different views: small, medium and large. You can change the views with the buttons in the right side of the widget: *S* means *small*, *M* means *medium* and *L* means *large*.

.. figure:: images/queue-view-header.png
   :alt: Queue View Widget Header

   Queue View Widget Header

Each view has a filter in the top of the widget to list tickets only in a specific queue or tickets in *My Queues* set in :doc:`../avatar/personal-preferences`.

There are also filters to view *All tickets* or only *Available tickets*.

All tickets
   This option lists all tickets in the selected queue.

Available tickets
   This option lists only open tickets which are available for working with them.


Small Queue View
----------------

This view lists tickets in a table format.

.. figure:: images/queue-view-small.png
   :alt: Small Queue View Screen

   Small Queue View Screen

To limit the number of displayed tickets per page:

1. Click on the gear icon in the top right corner of the overview header.
2. Select the maximum number of tickets displayed per page.
3. Click on the *Save* button.

To set the displayed columns and adjust order of columns:

1. Click on the gear icon in the top right corner of the overview header.
2. Move columns from *Available Columns* to *Visible Columns* or vice versa.
3. Rearrange columns in *Visible Columns* by drag and drop.
4. Click on the *Save* button.

.. note::

   Use the filter box to find a particular column in *Available Columns* by just typing the name to filter.

It is possible to sort tickets by a specific attribute, but not all attributes can be used for sort.

To sort tickets:

1. Click on a column header to sort tickets by the selected attribute.
2. Click on the column header again to change the sort order.

It is possible to filter tickets by a specific attribute, but not all attributes can be used as filter. The filterable attributes are marked with a filter icon in the column header.

To filter tickets:

1. Click on the filter icon in the column header.
2. Select a value for the filter.

.. note::

   Multiple filters can be set. Active filters are marked with a bold filter icon in the column header and a trash icon is displayed in the widget header. Click on this trash icon to remove all active filters.

This view has an own menu to manage tickets. Select a checkbox in the row of a ticket to see this menu.

.. figure:: images/queue-view-small-menu.png
   :alt: Small Queue View Menu

Bulk
   Bulk action for the ticket, multiple attributes can be changed (see below).

Unlock
   Unlock a ticket to give it back to the queue.

Zoom
   Open the :doc:`ticket-zoom` screen to see all details of the ticket.

History
   A new window will be opened that displays the history of the ticket.

Note
   New note can be added to the ticket.

Close
   Close this ticket.

Quick Close
   Close this ticket by one click.

Move
   The ticket can be moved to an other queue.


Medium Queue View
-----------------

This view lists tickets in a list view format.

.. figure:: images/queue-view-medium.png
   :alt: Medium Queue View Screen

   Medium Queue View Screen

To limit the number of displayed tickets per page:

1. Click on the gear icon in the top right corner of the overview header.
2. Select the maximum number of tickets displayed per page.
3. Click on the *Save* button.

Hover the mouse over the ticket row, and a floating menu will appear. The floating menu has the same menu items that are already explained in the *Small Queue View* section.

.. figure:: images/queue-view-medium-hover.png
   :alt: Floating Menu of Medium Queue View

   Floating Menu of Medium Queue View


Large Queue View
----------------

This view lists tickets in a detailed format.

.. figure:: images/queue-view-large.png
   :alt: Large Queue View Screen

   Large Queue View Screen

To limit the number of displayed tickets per page:

1. Click on the gear icon in the top right corner of the overview header.
2. Select the maximum number of tickets displayed per page.
3. Click on the *Save* button.

Hover the mouse over the ticket row, and a floating menu will appear. The floating menu has the same menu items that are already explained in the *Small Queue View* section.

.. figure:: images/queue-view-large-hover.png
   :alt: Floating Menu of Large Queue View

   Floating Menu of Large Queue View


Queue View Bulk Actions
-----------------------

Multiple attributes can be changed in this screen at the same time.

.. figure:: images/all-views-small-bulk.png
   :alt: Queue View Bulk Action Screen

   Queue View Bulk Action Screen