Admin

This menu item opens the administrator interface, which is described very detailed in the Administration Manual.

Note

This menu item is only available for agents who have administrator privileges.

AI Features (Margot)

Starting from Rexpondo 12.4, the system includes AI-powered features through the Margot engine. These features are available exclusively to agents who belong to the ai-enabled group:

• AI Summary: generates an automatic summary of a ticket conversation directly in the Ticket Zoom screen.

• AI Suggestion: suggests a reply text when composing an answer to a ticket article, accessible via the Reply screen.

• Chatbot: allows agents to interact with the Margot AI assistant from within the Ticket Zoom screen.

To enable access to these features, an administrator must assign agents to the ai-enabled group through the Groups module in the administration interface.

Note

Full configuration instructions for the Margot AI integration, including API settings and group assignment, are described in the Administration Manual.