Rexpondo Administration Manual

Rexpondo is an open source ticket request system with many features to manage customer telephone calls and emails. It is distributed under the GNU General Public License (GPL) and tested on various Linux platforms. Do you receive many emails and want to answer them with a team of agents?

Our product will help you manage all of these and much more!

Here’s some documentation for you.

Contents

• Introduction
  • About This Manual
  • Getting Started
  • Become Rexpondo Expert
• Ticket Settings
  • Attachments
    • Manage Attachments
    • Attachment Settings
  • Auto Responses
    • Manage Auto Responses
    • Auto Response Settings
    • Auto Response Variables
  • Priorities
    • Manage Priorities
    • Priority Settings
  • Queues
    • Manage Queues
    • Queue Settings
  • Queues ↔ Auto Responses
    • Manage Queues ↔ Auto Responses Relations
    • Queues ↔ Auto Responses Settings
  • Salutations
    • Manage Salutations
    • Salutation Settings
    • Salutation Variables
  • Service Level Agreements
    • Manage Service Level Agreements
    • Service Level Agreement Settings
  • Services
    • Manage Services
    • Service Settings
  • Signatures
    • Manage Signatures
    • Signature Settings
    • Signature Variables
  • States
    • Manage States
    • State Settings
    • State Configuration Options
  • Templates
    • Manage Templates
    • Template Settings
    • Template Variables
  • Templates ↔ Attachments
    • Manage Templates ↔ Attachments Relations
  • Templates ↔ Queues
    • Manage Templates ↔ Queues Relations
  • Types
    • Manage Types
    • Type Settings
• Communication & Notifications
  • Admin Notification
    • Administrative Message Settings
  • Appointment Notifications
    • Manage Appointment Notifications
    • Appointment Notification Settings
    • Appointment Notification Variables
  • Communication Log
    • Communication Log Overview
  • Email Addresses
    • Manage Email Addresses
    • Email Address Settings
    • Configure Email Sending via OAuth2
  • PGP Keys
    • Manage PGP Keys
    • PGP Configuration Options
  • Postmaster Filters
    • Manage Postmaster Filters
    • Postmaster Filter Settings
  • PostMaster Mail Accounts
    • Manage Mail Accounts
    • Mail Account Settings
    • POP3 and IMAP OAuth2 Authentication
  • S/MIME Certificates
    • Manage S/MIME Certificates
    • S/MIME Configuration Options
  • Ticket Notifications
    • Manage Ticket Notifications
    • Ticket Notification Settings
    • Ticket Notification Variables
• Users, Groups & Roles
  • Agents
    • Manage Agents
    • Agent Settings
    • Agent Back End Sources
  • Agents ↔ Groups
    • Manage Agents ↔ Groups Relations
    • Agents ↔ Groups Relations Reference
  • Agents ↔ Roles
    • Manage Agents ↔ Roles Relations
  • Customers
    • Manage Customers
    • Customer Settings
  • Customers ↔ Groups
    • Manage Customers ↔ Groups Relations
    • Customers ↔ Groups Relations Reference
  • Customer Users
    • Manage Customer Users
    • Customer User Settings
    • Customer User Back Ends
    • Multiple Customer User Back Ends
    • Customer User Data in Dynamic Fields
  • Customer Users ↔ Customers
    • Manage Customer Users ↔ Customers Relations
  • Customer Users ↔ Groups
    • Manage Customer Users ↔ Groups Relations
    • Customer Users ↔ Groups Relations Reference
  • Customer Users ↔ Services
    • Manage Customers Users ↔ Services Relations
    • Manage Default Services
  • Groups
    • Manage Groups
    • Group Settings
    • Default Groups
  • Roles
    • Manage Roles
    • Role Settings
  • Roles ↔ Groups
    • Manage Roles ↔ Groups Relations
    • Roles ↔ Groups Relations Reference
• Processes & Automation
  • Access Control Lists (ACL)
    • Manage Access Control Lists
    • ACL Settings
    • Edit ACL Structure
    • ACL Examples
    • ACL Reference
  • Dynamic Fields
    • Manage Dynamic Fields
    • Dynamic Field Settings
    • Display Dynamic Fields on Screens
    • Set Default Value via Ticket Event Module
    • Set Default Value via User Preferences
  • Generic Agent
    • Manage Generic Agent Jobs
    • Generic Agent Job Settings
    • Import/Export Generic Agents
  • Process Management
    • Manage Processes
    • Process Elements
    • Example process
  • Web Services
    • Manage Web Services
    • Web Service Settings
• Administration
  • Calendars
    • Manage Calendars
    • Calendar Settings
    • Import Appointments
  • FAQ Category
    • Manage FAQ Categories
    • FAQ Category Settings
  • FAQ Language
    • Manage FAQ Languages
    • FAQ Language Settings
  • Package Manager
    • Manage Packages
  • Performance Log
  • Session Management
    • Manage Sessions
  • SQL Box
    • Query SQL statements
    • SQL Settings
    • SQL Examples
  • System Configuration
    • Manage System Configurations
    • Using The Navigation Tree
    • Import And Export System Configurations
  • System Log
    • System Log Configuration Options
  • System Maintenance
    • Manage System Maintenance
    • System Maintenance Settings
  • Translations
    • Translations Overview
    • Add Translation
    • Edit Translation
    • Deploy Translations
    • Objects Available for Translation
• Glossary
• Documentation History