AI Features (Margot)

Rexpondo integrates with the Margot AI platform (provided by E-Time) to offer agents a set of artificial-intelligence assisted features directly inside the ticket workflow:

• AI Summary – on-demand, language-aware summary of the whole ticket conversation.

• Chat with ticket – a Chatbot widget embedded into the agent interface, with full ticket context.

• AI Answer Suggestion – generation of a reply draft inside the AgentTicketCompose screen.

• AI Categorization – automatic move of newly created tickets into the queue suggested by the model.

• FAQ Ingestion – event-driven push of FAQ items and attachments into the Margot knowledge base, so they can be used as RAG source by the other features.

Note

In order to use these features a valid Margot subscription is required. Contact E-Time to purchase and activate the integration before enabling any of the features described below.

Contents

• Chat with Ticket
  • Enable the Feature
  • Settings Reference
• AI Summary
  • Enable the Feature
  • Settings Reference
  • Lifecycle and Invalidation
• AI Answer Suggestion
  • Enable the Feature
  • Settings Reference
• AI Categorization
  • Enable the Feature
  • Settings Reference
• FAQ Ingestion
  • Enable the Feature
  • Settings Reference
  • How Ingestion Works