AI Answer Suggestion

The AI Answer Suggestion feature adds an answer suggestion field to the ticket reply form AgentTicketCompose that generates a draft reply for the current ticket using the AI model. The agent can review, edit and then send the draft exactly like a manually written answer.

https://docs.rexpondo.org/admin/en/12.4/_images/ai-answer-suggestion.png

Custom instructions can be entered in the Add Additional Information text field to guide and personalise the response generated by the AI model. The generated response will be automatically inserted into the reply text field of the form, so that the agent can review and edit it before sending.

Enable the Feature

  1. Contact E-Time to purchase and activate the AI integration for your subscription.

  2. Set Frontend::Margot::AnswerSuggestion::Enable to enabled.

  3. Deploy the System Configuration.

Settings Reference

SysConfig key

Default

Description

Frontend::Margot::AnswerSuggestion::Enable

0

Master switch for the answer-suggestion button in AgentTicketCompose.