Rexpondo ITSM Manual

This manual is intended for use of the Rexpondo Agents and for its customers.

The chapters describe the use of the ITSM Bundle.

Contents

• ITSM Introduction
• General Catalog
  • Administrator Interface
    • Administration
  • Agent Interface
  • External Interface
• Import/Export
  • Administrator Interface
    • Administration
  • Agent Interface
  • External Interface
• ITSM Change Management
  • Administrator Interface
    • Ticket Settings
    • Users, Groups & Roles
    • Communication & Notifications
    • Administration
    • Change Settings
  • Agent Interface
    • ITSM Changes
  • External Interface
• ITSM Configuration Management
  • Administrator Interface
    • Users, Groups & Roles
    • Processes & Automation
    • Administration
    • CMDB Settings
  • Agent Interface
    • Customers
  • CMDB
  • External Interface
• ITSM Core
  • Administrator Interface
    • Ticket Settings
    • Users, Groups & Roles
    • Processes & Automation
    • Administration
  • Agent Interface
    • Tickets
    • Services
  • External Interface
• ITSM Incident Problem Management
  • Administrator Interface
    • Ticket Settings
    • Processes & Automation
  • Agent Interface
    • Tickets
  • External Interface
• ITSM Service Level Management
  • Administrator Interface
  • Agent Interface
    • Reports
  • External Interface
• Customer CMDB
  • Customer Interface
    • Overview
  • External Interface
• Documentation History